HelpDesk Support

With the business’s running 24*7*365 Now, Technical Issues can come any time
. This can be a challenge when business critical computer network infrastructures become incapacitated after regular working hours and your IT technicians are not available.

A small business down time can cost you much, specifically when you had to drive several hundreds of miles all the way down to workplace to fix a meager problem.

NY InfoTech provides flexible, customized, 24*7 IT support for growing businesses. Our 24/7 technical helpdesk comprises a dynamic team that is well-equipped to meet unforeseen challenges with quick solutions.

NY InfoTech delivers a full range of IT help desk/After Hour support services.

  • Proactive network management, desktop support, network security
  • Remote diagnostic and solution identification
  • E-mail configuration and support
  • Software, Windows updates and maintenance
  • Software installation, configuration and upgrades
  • Internet connectivity issues
  • General maintenance and repairs
  • Crisis resolution
  • Virus control and removal
  • Trouble ticket Management

Support via Remote Support Tools.

Our team of Remote Support Experts has great experience in handling your infrastructure remotely via tools such as Kaseya, Labtech,N-able whatsup gold, ConnectWise.

We have great experience handling trouble tickets and working as per defined SLA. Our Peculiarity lies in providing a well-documented, SLA driven, Professional support. Our technical support Involves documenting each and every single step we perform so that you can trace back what happened, how it was resolved and when.

Call us now! and get started